Knowledge Base

Comodo Certificate Manager General Information

June 24, 2018

https://cert-manager.com/customer/comodoca is our account for issuing certs for company use.

How to Identify CCM Customers

1. Look up order in OMS.

2. Account Type will be Web Host Reseller and or Reseller

3. Orders will be placed via one of the following IP addresses:

  • cert-manager.com

    • 192.168.136.131

    • 192.168.136.132

    • 192.168.136.193

    • 192.168.136.194

    • 192.168.236.131

    • 192.168.236.132

    • 192.168.236.193

    • 192.168.236.194

  • hard.cert-manager.com
    • 192.168.136.66
    • 192.168.136.67
    • 192.168.236.66
    • 192.168.236.67
  • certificatemanager.comodo.com
  • oregon treasury
    • 192.168.136.68
    • 192.168.136.69 – mcentccm2

    • 192.168.236.68 – ccentccm1

    • 192.168.236.69

    • (state of oregon,)
  • demo.cert-manager.com

Note:

    • 192.168.136.x – Manchester Data Center
    • 192.168.236.x – Clifton Data Center

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Internet2/InCommon

CCM Support Team Test Account on...

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Discovery scans from on port 443; 91.199.212.134 for hard.cert

cert-manager is 99.199.212.175 (traceroute)

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CCM global credentials are managed by CCM Supper Admins. Right now the login on:

cert-manager.com are set to: ccmauthentication and certificate authentication is selected with SMIME: F3:FF:1B:E6:58:02:D9:18:FC:A7:70:1A:04:44:F4:4A


hard.cert-manager.com set to: ccmauthentication and certificate authentication is selected with SMIME: 10:E4:AB:56:5D:A7:D6:92:89:C3:B4:79:24:C0:CA:12

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CCM uses SASP's WHOIS lookup facilities, for which you can view the logs by constructing a URL of the following form:

https://secure.comodo.com/products/rob.whoislog?domainSuffix=<domain_name>&maxAge=<number_of_seconds>

e.g.

https://secure.comodo.com/products/rob.whoislog?domainSuffix=hbxcloud.com&maxAge=1000000

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Jira:

https://projects.comodo.net/secure/RapidBoard.jspa?rapidView=75&view=detail

This board will be used by CCM Development to directly work on customer support requests.

Is intended only for support requests (tickets with issue type support request) and support bug (tickets with issue type support bug).

That is direct issues from CCM customers that need resolving or developer assistance

To escalate an issue, find the ticket on the board and right click. Move to top to escalate issue or bottom to de-prioritize.

https://projects.comodo.net/secure/RapidBoard.jspa?rapidView=62&projectKey=CCM&view=planning
This board will be used by CCM Development to track regular sprint activity.

Enhancements will be captured using one of two types in Jira:

Feature Request – Used when there is a request to add a new, nonexistent, feature.

Improvement – Used when there is a request to improve or enhance an existing feature.

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Where are the CCM logs stored?

cert-manager: http://clusterlogs.prod.comodo.net/#/dashboard/elasticsearch/Dev:%20logs%20search

Log Analysis with Kibana

hard.cert: http://192.168.236.67/HardLogView/ccm/

This all depends on the current live server for each of the CCM instances.

Manchester

Clifton

Initially a customer is given a POC account, proof of concept, so that we an show the customer that CCM solution will fit their needs. This is usually for 30 -90 days. When creating the POC account, please enroll the customer using the following links and must select PAYG: