Symptoms:

When you try to install the remote Agent on a target pc and you encounter the following error:

"1.Make sure if login and password are correct and you use administrator's account credentials.

2.Check if "Forceguest" option on target computer is disabled.(HKLM\\system\\CurrentControlSet\\Control\\Lsa\\forceguest=0)

3. If the account is not the built in Administrator, check if HKLM\\software\\Microsoft\\Windows\\CurrentVersion\\Policies\\system\\LocalAccount TokenFilterPolicy Dword registry value is set to 1.

technical details:

status_login_problem

Code:1219

Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed.Disconnect all previous connections to the server or shared resource and try again.
"

Resolution:

Logout from Comodo Endpoint Security Manager console and close it.

If you are sure that all the 1,2,3 steps are correct,restart the sever then click on Start,click Run then type cmd, press enter. Type the following lines in the command prompt window and press enter after each line.

net stop "Comodo ESM Server"

net start "Comodo ESM Server"

Launch Comodo Endpoint Security Manager Console and login.

Manage the pc and then try again the remote agent installation.