Error when try to install CESM 1.4 Agent: Agent installation failed

May 25, 2018

Symptoms:

You try to install Agent on a target pc and you encounter the following message:


"Agent installation failed. Invalid response from the computer. Status_remote_invalid_response.Code: Could not find file \\\\namehost\\Admin$\\ComodoESMHelper\\CESMHelper.response
"


Resolution

Check if you have access to ADMIN$ which points to the c:\\windows\\ folder on the target pc.

Click on Start, click on Run and type \\\\namehost\\Admin$ (check also if you have access to \\\\namehost\\C$) and provide credentials if needed.

Make sure you have access to ADMIN$ and C$ and try again the agent installation.