Question: How do I get a replacement certificate?
Answer: You may obtain a replacement certificate through your account. There are different procedures depending on which type of an account the certificate was purchased through.
Retail (Direct from Sectigo)
E-PKI / Web Host Reseller
If you're unsure what kind of an account you have with Sectigo:
Submit a ticket here.
Please be sure to include the following in the body of the e-mail.
* Order Number
* Fully Qualified Domain Name (or IP)
* CSR with the Begin and End Certificate request header and footer.
* Web Server Software (Example: IIS, Apache, Tomcat, etc.)
* Brief Explanation of what needs to be done. (Ex: I need a replacement of our certificate. Here is the CSR.)
Subject Line can be anything you would like it to be. However, we recommend that it is something descriptive about your issue. (Ex: I need a replacement certificate)