Internal - How to reset MRAO password in SCM?

How to reset password for MRAO for SCM?

  • Check for the email address in SCM for MRAO email address.
  • Send an email to the MRAO with a callback phone and a code (user-generated)
  • MRAO calls in with a code, tech resets the password and verifies that the MRAO can log in

This can be done by support agents and does not require validation team.