The Sectigo SCM 20.5 upgrade migrated the old certificate type to a "certificate profile" but kept the cert ID the same, this caused an issue where some customers were unable to request Certificates from Venafi.
Error: Product type verification failed
Sectigo tested with Venafi support using the old and the new template and advised us to change the product type to something else and hit save.
-Venafi could be storing the certificate type in the database which might be caching the old cert type. Venafi support is aware of the issue.
Steps to fix this issue:
Feature / Enhancement Reference Number Comment Certificate types have been renamed to certificate profiles. Existing certificate types and customizations are automatically converted to certificate profiles. Certificate profiles allow for additional customization plus explicit control of delegation to organizations/departments. Multiple certificate profiles can be created for a single certificate template allowing for greater flexibility. Certificate profiles are shown in a combined view with support for filters and grouping.
Sectigo Release history: https://sectigo.status.io/pages/history/5938a0dbef3e6af26b001921