Where is my data stored? How secure is CodeGuard?

February 9, 2021 in FAQ

CodeGuard uses Amazon Web Service’s Simple Storage Service (S3) to house website and database backup data. This service was selected because it provides 99.999999999% durability by storing data redundantly across multiple physical locations. In addition to being able to withstand two simultaneous datacenter failures, all customer backup data is encrypted using an AES-256 bit key.

If you sign up through www.codeguard.com, the data is physically stored in Amazon Web Services “US Region,” which includes one or more datacenters in the following US cities:

  • Ashburn, VA
  • Dallas/Fort Worth, TX
  • Hayward, CA
  • Jacksonville, FL
  • Los Angeles, CA
  • Miami, FL
  • New York, NY
  • Newark, NJ
  • Palo Alto, CA
  • San Jose, CA
  • Seattle, WA
  • South Bend, IN
  • St. Louis, MO

We also offer European regions located in Paris (fr.codeguard.com), London (uk.codeguard.com), and Frankfurt (de.codeguard.com). For more information about these regions, please contact support.

Data Access

CodeGuard systems involved in performing backup or restoration activities have access to unencrypted customer data for the duration of these scheduled operations. Select members of the CodeGuard Engineering and Operations team have access to the systems that are used to perform these tasks. It is our policy that we only inspect a customer's data if we have explicit written permission from the customer.

GDPR Compliance

The GDPR regulations go into effect on May25, 2018. CodeGuard's systems are currently operating under these regulations and are in full compliance. For more information on GDPR regulations, please visit https://www.eugdpr.org/.

How secure is CodeGuard?

CodeGuard relies upon industry best practices to protect customers’ data. All backups and passwords are encrypted, secure connections (SFTP/SSH/SSL) are utilized if possible, and annual vulnerability testing is conducted by an independent agency. To-date, there has not been a data breach or successful hack or attack upon CodeGuard.