Most hosting providers include instructions for managing FTP users in their support centers.

Below are links to a few hosting providers' instructions for finding FTP information:

• GoDaddy
• HostGator
• Network Solutions
• BlueHost
• DreamHost
• Liquid Web
• Media Temple

Keep in mind that the FTP user you create must have access to the directory that you wish to backup.

Please take a look at this video tutorial for How To Add A Website. We will walk you through an example of how to locate your SFTP/FTP information.

If you aren't sure how to locate your SFTP/FTP information, you can always contact your hosting provider, and they'll be happy to assist you.